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GEICO
5/6/03
RE: Service & Performance
We at GEICO would like to congratulate you & thank you for your outstanding performance and commitment to great service throughout the last quarter.
We want to say thank you for maintaining an acceptance level of 90%, maintaining ETA’s at 95% or better and having minimal complaints from our Dispatch Units & policyholders. This is A-1 Service & we know that you strive as hard as GEICO does to maintain a high level of service for our policyholders.
Your acceptance level is 94%
Thank you very much for the hard work & efforts you have made for GEICO.
Signed: Mike Morey
ERS Zone Manager
Service provided by Airpage: after hours emergency dispatching for a client
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