Telephone Call Center Custom Solutions
 Many companies are selling their products and services by
telephone. They are advertising in a variety of media including print, radio, television and the internet. Staying in touch with the
people responding to that advertising is very important. AIRPAGE has combined our well-trained, highly motivated
Telephone Service Representatives (TSRs) with our leading edge software and hardware in developing very creative solutions to our telemarketing customers' needs. Here are
some of those solutions.
Catalog Order Taking
- Christian Bookstore This customer needed a cost effective alternative to hiring internal
operators to take telephone orders for her Christian book catalog. AIRPAGE provides
her with an 800# for her callers to use and has professional telephone secretaries available
24 hours a day. This is especially important as she advertises in multiple time zones.
Orders are taken and faxed daily at a specified time. Our operators take credit card
numbers and expiration dates so the orders can be processed quickly and efficiently.
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Single/Multiple Item Order Taking
- Dairy, newspaper, retail businesses, audio-video company. The list of
companies utilizing our services for order taking is vast. From small companies selling one item to larger corporations with a large number of items, AIRPAGE
is able to provide the same high quality, professional service.
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Dealer Locator Service
- Dentist Referral Hot Line Our call scripting software allows us to quickly and
efficiently gather information and refer callers to the dentist nearest them for emergency dental services. The dental group splits the cost of this line equally.
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Seminar Registrations and Tour Reservations
- Financial Services Company A financial services company offers seminars on
financial planning and investments. They direct mail target demographics and metro-areas. Respondents to their direct mail reach a professional AIRPAGE
TSR who relays further seminar information if requested and secures registration information from the caller. This
information is faxed daily to the client.
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Operator Services
- Long Distance Company This company needed to have operators available to
process credit card, collect and calling card calls for them after their regular business hours
. Our TSRs answer and process these calls for the long distance carrier. AIRPAGE is an
extension of their switch which allows for quick and efficient processing of the calls for their customers.
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Outage Services
- Cable TV and Power Company We have several companies in the power and
cable TV industries who utilize AIRPAGE for their after hours customer service
departments. We troubleshoot problems with the caller and when necessary dispatch technicians.
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Utility Locate Services
- County Line Locate Whenever a residential or business owner in this county wishes to
dig they call an 800# for line locate which rings into AIRPAGE We know what utilities
need to be notified of the dig and dispatch the information to them simultaneously so they
can dispatch a lineman to mark the underground utility lines. We schedule the line locates
for the utilities so the linemen are not overbooked. Because all utilities in the county are
notified simultaneously everyone is aware of the locate and time parameters in which it is needed.
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